Updated on 22 August 2026

1. Identity of the organiser and scope

These General Terms and Conditions apply to activities marketed under the name WOLF Trail and booked through the Arctic Adventure website, as well as through distribution channels that refer to these Terms.

Arctic Adventure is the name of the booking website and is not a company. The seller, activity organiser, customer’s contracting party and invoice issuer is:

Wild Of Lapland Forest Oy
Business ID: 3505884-3
Kaarnintie 83
97625 Vanttauskoski, Finland
Telephone: +358 46 538 3358
Email: info@wolftrail.fi

These Terms cover activities only and, where booked, transport directly associated with an activity. Accommodation and activities are booked under separate reservations and contracts. No package combining accommodation and activities is sold under these Terms.

The product page and booking confirmation state the description, indicative duration, included services, meeting point and activity-specific restrictions. Any specific restriction clearly stated on a product page supplements these Terms.

2. Acceptance of the Terms and responsibility of the person making the booking

By making a booking, the customer confirms that they have read and accepted these Terms before payment.

A person booking for several participants undertakes to:

• provide all participants with these Terms, restrictions and instructions;
• provide accurate information about every participant, including their age, possible pregnancy, abilities, any health condition affecting safety and, where applicable, driving licence;
• ensure that every participant meets the requirements of the booked activity.

Each participant remains personally responsible for complying with these Terms and the team’s instructions.

The customer or legal guardian is responsible for the accuracy of the information provided. Wild Of Lapland Forest Oy may reasonably rely on the information supplied and is not required to estimate a person’s age, pregnancy or medical condition from their appearance.

3. Formation of the booking, prices and payment

A booking becomes binding when full payment has been accepted and a booking confirmation has been sent to the customer.

The customer must immediately check the confirmation, including the activity, date, time, number of participants, options, meeting point and personal information. Any error must be reported without delay to info@wolftrail.fi.

All prices are stated in euros and include the applicable Finnish VAT. Unless the product page states otherwise, 100% of the price is payable at the time of booking.

Wild Of Lapland Forest Oy may correct an obvious pricing or description error that a reasonable customer should have recognised. If the booking cannot be maintained at the correct price, it will be cancelled and all amounts paid will be refunded in full.

4. No general fourteen-day right of withdrawal

The activities are leisure services provided on a specific date or during a specific period. Under the exceptions applicable to distance contracts, they are not subject to the general fourteen-day right of withdrawal.

The consumer’s mandatory rights in the event of a defective service, a service not provided or cancellation by Wild Of Lapland Forest Oy remain unaffected.

5. Cancellation by the customer

All cancellations must be submitted in writing, preferably by email to info@wolftrail.fi. The time at which the email is received determines the applicable cancellation period.

A telephone call, voicemail, text message or social-media message does not constitute a valid cancellation. In an emergency, the customer may call after sending the email, but the call does not replace the written request.

The following fees apply to all activities:

• cancellation received more than seven days, meaning more than 168 hours, before the activity start time: 50% cancellation fee and refund of 50% of the price paid;
• cancellation received seven days or less, meaning 168 hours or less, before the activity start time: 100% cancellation fee and no refund;
• no-show, delay preventing departure or refusal to participate: no refund.

The same rules apply to each cancelled place when a group reduces its number of participants.

Illness, injury, pregnancy, booking error, delayed or cancelled flight, vehicle breakdown, poor road conditions or any other circumstance affecting the customer does not change this policy. Where applicable, the customer must make a claim under their personal insurance or any optional cancellation protection purchased with the booking.

Where a refund is due, it is issued to the payment method used for the booking, generally through Stripe. The time required for the refund to appear in the customer’s account then depends on the payment service provider and the customer’s bank.

6. Date changes and participant substitutions

One free date change may be requested for a booking, provided that:

• the written request is received more than seven days before the original activity;
• availability exists on the requested new date;
• Wild Of Lapland Forest Oy confirms the change in writing.

If no change is possible, the original booking remains valid. A request received seven days or less before the activity is subject to the standard cancellation policy.

A participant may be replaced free of charge by another person, provided that Wild Of Lapland Forest Oy is informed before the activity and the replacement meets all applicable age, health, licence and safety requirements.

7. Solo participants and minimum numbers

Participation by a solo customer is never automatically guaranteed. A solo customer must contact Wild Of Lapland Forest Oy before booking and obtain written confirmation.

• Dog sledding: a solo customer is refused even if they offer to pay for two places, because two participants are required in the booking for sled safety and organisation.
• Quad and kayak: a solo customer may be accepted on request, but the minimum charge is the price for two participants.
• Ice fishing, northern lights, hiking and other group activities: a solo customer may be accepted on request, generally when joining a confirmed departure that already includes other participants.

Any dog-sled booking mistakenly made for one person will be refused and refunded in full.

8. Cancellation or modification by Wild Of Lapland Forest Oy

Wild Of Lapland Forest Oy may cancel, postpone or adapt an activity when required by safety, weather, trail or ice conditions, equipment failure, an unforeseen event, essential staff or equipment availability, or animal welfare.

Where Wild Of Lapland Forest Oy cancels an activity in full, the customer may accept a proposed alternative date or receive a full refund of the price paid for the cancelled activity. A voucher will not be imposed on the customer.

The refund covers the price of the cancelled activity. Flights, accommodation, taxis, rental vehicles and other services booked separately by the customer are not reimbursed by Wild Of Lapland Forest Oy, unless mandatory law requires compensation for proven loss.

9. Weather, cold, snow and natural conditions

Activities take place in an Arctic environment and are subject to changing natural conditions.

Kayaking

Where the weather, wind, water level or current makes kayaking dangerous or clearly unsuitable, the activity is cancelled or postponed. If the customer cannot accept the new date, the activity price is refunded in full.

Extreme cold and other activities

In severe cold, Wild Of Lapland Forest Oy may reasonably reduce the distance or duration of an activity to protect participants, staff and animals. Where the main activity and its essential nature have still been delivered, such a safety adjustment does not in itself entitle the customer to a refund, subject to the consumer’s mandatory rights.

Where the temperature recorded or forecast at the activity location is below −30°C, the activity is cancelled and refunded in full, or postponed with the customer’s agreement.

Insufficient snow

Where snow is insufficient for a sled, the sled may be replaced by a wheeled cart on the same route and for an equivalent distance. For safety reasons, the cart is then driven by the team and customers participate as passengers. This replacement does not entitle the customer to a refund.

Advertised routes, distances and durations are indicative and may be reasonably adjusted where natural conditions or safety so require.

10. Timings, delays and transport

Pick-up

Where transport has been booked, the customer must be ready outside the agreed location ten minutes before the pick-up time. The driver cannot wait beyond the scheduled time without disrupting the programme and other participants.

If the customer misses the pick-up and cannot reach the activity on time by their own means, the booking is treated as a no-show and is not refunded.

On-site meeting

The customer must arrive before the stated start time. Arrival more than five minutes after the scheduled time may result in refusal of participation without a refund. Any waiting time granted by the team is a courtesy and not an obligation.

Safety during transport

Seat belts and any child-restraint system indicated by the driver must be used. Booster seats can be provided for children when parents have supplied accurate age and height information.

11. Fitness, health and information supplied by the customer

Activities may be physically demanding and may involve jolts, falls, exertion, cold and unexpected movement.

Before the activity, the customer must disclose any illness, injury, limitation, recent surgery, disability, medication or other circumstance that may affect their safety or the group’s safety. Wild Of Lapland Forest Oy does not request medical records and does not make medical diagnoses. A customer who is uncertain about their fitness must seek advice from a healthcare professional.

Before or during an activity, the guide may prohibit driving, require a passenger role, adapt participation or end participation where the guide reasonably considers that a participant’s abilities, condition, behaviour, weight, body size or the combination of passengers presents a danger to the participant, other people, the team, equipment or animals.

The guide takes account of equipment limits, load distribution and dog welfare. No universal weight limit is published because the assessment depends on the activity, equipment and combination of participants. Anyone in doubt must contact Wild Of Lapland Forest Oy before booking.

Where driving is prohibited but a passenger place can be offered, no refund or price reduction is due.

12. Pregnancy

Pregnant persons may not participate in any dog-sled activity, including as passengers, because of jolts, fall risks and the impossibility of guaranteeing the safety of the pregnant person and unborn child.

The participant must disclose their pregnancy before booking. Wild Of Lapland Forest Oy is not required to assume or determine pregnancy from a person’s appearance.

If pregnancy is disclosed only at the activity, participation in dog sledding is refused without a refund. Where organisation and safety allow, the customer may take part in the visit and hot drink at the chalet, without any price reduction.

13. Children and supervision

Children under three years of age may not participate in any activity. Their presence for a hot drink may be permitted with an adult where organisation and safety allow, but this does not constitute participation in an activity and does not give rise to any refund.

Parents or legal guardians are responsible for honestly declaring children’s ages. Wild Of Lapland Forest Oy may rely on the declared age without requesting evidence or estimating age from appearance.

Children must remain under the direct and constant supervision of their parents or accompanying adults throughout the visit, transport and activity. A guide never replaces this supervision.

Any additional age restrictions specific to an activity also apply.

14. Authority of the guide and understanding instructions

The guide’s instructions must be followed immediately before, during and after an activity. The guide decides roles, participant allocation, drivers, passengers, equipment, route and any adjustments necessary for safety.

Activities are offered in French and English. Finnish may also be available where agreed as part of the booking arrangements. The customer must report any difficulty in understanding instructions before departure. If a participant cannot sufficiently understand the safety rules, the guide may prohibit them from driving or participating.

15. Prohibited conduct and exclusion

Wild Of Lapland Forest Oy applies zero tolerance to:

• threats, intimidation, violence or harassment;
• serious insults and discriminatory or aggressive behaviour towards staff or other participants;
• alcohol or drug consumption or influence incompatible with safety;
• refusal to follow instructions;
• endangering a person or animal;
• deliberate damage to equipment or facilities.

The guide may immediately refuse or end the participation of the person concerned, without having to wait for a threat to become violent. Where safety or organisation requires, the participation of their entire group may also be ended. No refund is due in such circumstances.

Wild Of Lapland Forest Oy may require the persons concerned to leave the premises, call the police or emergency services and document the incident in accordance with the law.

16. Dogs and reindeer

Animals remain unpredictable despite training, care and safety measures. They may jump, knock someone over, accidentally scratch, soil clothing or, in rare cases, bite.

Dogs and reindeer are living beings and must be treated calmly and respectfully. Any rough handling, shouting directed at an animal, provocation, chasing or behaviour likely to frighten or harm an animal is prohibited.

The following rules are mandatory:

• no customer may touch a dog or reindeer without the guide’s prior permission;
• hands and fingers must never be put through enclosure fencing;
• customers may not enter individual dog enclosures;
• in the exercise enclosure, contact with the dogs is permitted only when authorised by the guide and in accordance with the guide’s instructions;
• anyone afraid of dogs may leave the exercise enclosure before the dogs are released;
• feeding dogs is prohibited;
• any contact with or feeding of reindeer, or entry into their enclosure, requires the guide’s permission and supervision;
• customer-owned animals are prohibited on the premises and during activities.

Failure to follow these rules may result in immediate exclusion without a refund and may make the customer liable for any damage caused.

17. Specific dog-sled rules

Driving a dog sled is restricted to persons aged 18 or over. The guide makes the final decision on fitness to drive.

Every participant must pay close attention to the safety briefing. In particular, the driver must:

• maintain control of the sled at all times and never let it go;
• use the brake as instructed;
• respect the dogs, their pace and all instructions given for their welfare;
• maintain the required distances, group order and route;
• not overtake, race or behave dangerously;
• never use a telephone, take photographs or film while driving.

Passengers must remain seated and keep their hands and feet inside the sled as instructed.

At the first breach that endangers a person or dog, the guide may immediately replace the driver. The participant then continues as a passenger, without refund or price reduction.

18. Specific quad rules

A quad driver must:

• be at least 18 years old;
• hold a valid category B driving licence and present it on request;
• wear the helmet provided;
• follow the briefing, route and all instructions;
• not use a telephone, take photographs or film while driving.

The minimum age for a quad passenger is 12 years. The guide may refuse driving or the carriage of a passenger where vehicle limits or safety so require.

19. Specific kayak rules

The minimum age for kayaking is 6 years. Every participant must be able to swim and must wear the provided life jacket at all times.

The guide decides the boat, participant positions, route and whether departure or continuation is possible based on the weather, wind, current, water level and abilities of the group.

The person steering the kayak may not use a telephone or take photographs or video while steering.

20. Ice, wilderness and movement on the premises

During ice fishing, safaris or any activity on a frozen surface, participants must remain strictly within the areas and routes indicated by the guide. Going alone onto a river, lake or other frozen surface, leaving the group or entering an unauthorised area is prohibited.

Natural environments involve residual risks, including slippery ice, deep snow, branches, roots, uneven terrain, cold water, poor visibility and rapid weather changes. Participants must walk carefully and follow all warnings.

Failure to respect safety boundaries may result in immediate termination of participation without a refund.

21. Clothing and equipment

Customers must bring their own clothing and footwear suitable for cold, damp, wind, snow and the booked activity. Wild Of Lapland Forest Oy does not provide thermal overalls, boots or gloves.

The quad helmet and kayak life jacket are provided and must be used.

Clothing that appears insufficient does not automatically result in refusal. However, if a participant shows signs of cold or their equipment creates an actual danger, the guide may shorten or end their participation for safety reasons, without a refund.

22. Personal belongings

No secure storage or safekeeping service is provided. Telephones, cameras, glasses, clothing, jewellery and other personal belongings remain the responsibility of their owner.

Wild Of Lapland Forest Oy is not responsible for their loss or damage unless the loss or damage results from a fault for which it is legally responsible.

23. Smoking, fire and fire safety

Smoking and vaping are prohibited inside the chalet. Outdoors, cigarette ends must be fully extinguished and disposed of in an appropriate container, never on the ground.

No customer may light a fire, barbecue or stove without the team’s prior permission. Permission may be refused or withdrawn due to weather, wildfire warnings and applicable safety rules.

24. Damage caused by the customer

The customer is responsible for actual damage caused intentionally or through negligence, misuse of equipment or failure to follow instructions.

A security deposit is required for every quad activity. The amount and arrangements are communicated separately to the customer before the activity. Participation in the quad activity is conditional upon providing the security deposit.

The deposit is returned or released after the activity where no damage attributable to the customer is found. It may be retained in whole or in part only to cover actual and substantiated damage, without limiting the customer’s liability where the cost of damage exceeds the deposit.

Wild Of Lapland Forest Oy may claim reasonable, actual and substantiated repair or replacement costs, supported by information establishing the damage and its cost.

No charge is made for normal wear and tear, a pre-existing defect or an incident not caused by the customer’s fault.

The person making the booking is responsible for communicating the rules to minors and other participants in their group, without prejudice to the personal liability of the person who caused the damage and any mandatory rules.

25. Inherent risks and liability

Outdoor and animal-related activities involve risks that cannot be entirely eliminated despite reasonable safety measures. Depending on the activity, these risks may include falling on snow or ice, slipping, collision, overturning, falling from a sled or quad or out of a kayak, immersion in cold water, unpredictable animal behaviour, bites, scratches, being knocked over, cold, frostbite, physical exertion and rapidly changing natural conditions.

Wild Of Lapland Forest Oy is responsible for service safety and its own fault in accordance with mandatory Finnish law. Nothing in these Terms removes the consumer’s statutory rights or any liability that cannot legally be excluded by contract.

Wild Of Lapland Forest Oy is not liable for loss or damage to the extent that it results exclusively from:

• false or omitted information supplied by the customer;
• failure to follow instructions;
• reckless, deliberate or prohibited conduct;
• an act of a third party outside the company’s control;
• a natural risk inherent in the activity that does not result from a safety defect or negligence by Wild Of Lapland Forest Oy;
• force majeure, subject to the consumer’s mandatory rights.

Every situation is assessed according to its facts and the applicable law.

26. Personal insurance and cancellation protection

Wild Of Lapland Forest Oy holds professional liability insurance with Pohjola. This insurance does not replace the traveller’s personal insurance.

Participants are strongly advised to obtain personal travel, accident and liability insurance covering the booked activities, medical costs, evacuation and repatriation. The European Health Insurance Card is not a substitute for comprehensive travel insurance.

Any paid cancellation protection offered by Bókun or its partner is optional and separate from the activity contract. Its coverage, exclusions and claim process are governed solely by its provider’s terms. Purchasing it does not change Wild Of Lapland Forest Oy’s cancellation policy.

27. Incidents, accidents and assistance

Any fall, injury, bite, near miss, damage or other incident must be reported immediately to the guide and, where possible, before the participant leaves the premises. This allows assistance to be provided, the area to be made safe and a factual report to be prepared.

Participants must reasonably cooperate in preparing the report and provide accurate information. This immediate reporting obligation does not prevent a later legitimate claim.

In an emergency, Wild Of Lapland Forest Oy may contact emergency services and disclose information strictly necessary to protect life and health. Personal medical, evacuation or repatriation costs remain the responsibility of the participant or their insurer, unless Wild Of Lapland Forest Oy is legally responsible.

28. Audio recordings relating to safety

Where reasonably necessary because of a threat, aggressive behaviour, an incident, complaint or dispute, Wild Of Lapland Forest Oy may record a conversation in which a member of its team participates for personal safety or the establishment, exercise or defence of legitimate rights.

The persons concerned are informed before or when recording starts where this is possible without compromising immediate safety. If immediate notice is impossible, notice is provided as soon as the situation allows, in accordance with applicable law.

Recordings are not made continuously. They are used only to document the incident, handle the complaint, cooperate with authorities or establish, exercise or defend rights. Access is restricted and recordings are retained no longer than necessary for those purposes and the applicable legal limitation periods. Additional details appear in the Privacy Policy.

29. Photographs and videos taken by Wild Of Lapland Forest Oy

Wild Of Lapland Forest Oy may occasionally take general atmosphere photographs and videos of its activities to present its work on its websites and social-media accounts, based on its legitimate interests and with respect for privacy rights.

Participants are informed before or at the start of the activity that images may be taken. Anyone may object to appearing in the images before or during the activity, without giving a reason and without any effect on their booking. Wild Of Lapland Forest Oy will then make reasonable efforts not to film that person or not to publish an image in which they are recognisable.

A person filmed at a distance, from behind or with their face and other distinctive features covered may not be identifiable. A voice, context, name, highly distinctive clothing or other elements may nevertheless make a person identifiable.

Explicit permission is requested for a portrait, interview, testimonial or any image in which a person is clearly identifiable and featured. Where a minor is clearly identifiable or featured, permission is requested from their legal guardian. Refusal never prevents participation.

Where processing is based on consent, consent may be withdrawn for future uses. Withdrawal does not affect the lawfulness of uses made before it was received. Contact and processing details are set out in the Privacy Policy.

30. Photographs and videos taken by customers

Customers may take photographs and videos for personal use, provided that they respect safety, the guide’s instructions, the animals and other people’s privacy.

It is prohibited:

• for the driver of a sled, quad or any other equipment to take photographs, film or use a telephone while driving;
• to photograph or film anyone who objects;
• to use images commercially without the prior written permission of Wild Of Lapland Forest Oy and any recognisable persons;
• to use a drone without the prior written permission of Wild Of Lapland Forest Oy and compliance with applicable rules;
• to disrupt an activity, animal or safety instruction in order to obtain an image.

31. Personal data

Wild Of Lapland Forest Oy processes personal data necessary for booking, payment, safety, customer communication, incident management and compliance with legal obligations in accordance with its Privacy Policy and applicable law.

Technical booking and payment providers, including Bókun and Stripe, process certain data according to their respective roles and privacy information.

Health information voluntarily disclosed or requested for safety assessment is used only to the extent necessary for that purpose and must be appropriately protected.

32. Complaints

The customer must immediately report to the guide any problem that could be corrected during the activity.

Any subsequent complaint must be submitted within a reasonable period to info@wolftrail.fi, including the booking number, a precise description, date of the events, the customer’s request and, where possible, relevant evidence.

Wild Of Lapland Forest Oy and the customer will first seek to resolve the dispute directly and in good faith.

If no agreement is reached, a consumer may contact the Consumer Advisory Services of the Finnish Competition and Consumer Authority:
https://www.kkv.fi/en/consumer-affairs/consumer-advisory-services/

The consumer may then refer the matter free of charge to the Finnish Consumer Disputes Board. The Board handles submissions in Finnish or Swedish:
https://www.kuluttajariita.fi/en/

33. Applicable law

These Terms and the contract are governed by Finnish law, without depriving a consumer of any mandatory protections granted under applicable law.

Any dispute that cannot be settled amicably or through an alternative dispute-resolution body may be brought before the competent court determined under mandatory rules.

34. Validity, language versions and amendments

The French, English and Finnish versions are intended to express the same rules. In the event of ambiguity, they must be interpreted in accordance with Finnish law and the consumer’s mandatory rights.

The version accepted at the time of booking applies. Any subsequent amendment does not apply retroactively to an already confirmed booking unless required by law or expressly accepted by the customer.

If any provision is found invalid or unenforceable, the remaining provisions remain in force. The affected provision will be applied to the maximum extent permitted by applicable law.